General Information

Booking

Upon confirmation of booking one of our apartments, 50% of the total booking fee is automatically taken from the payment card supplied. This is non-refundable at all times. Please note that any credit card transactions are subject to a 2.5% transaction fee. Debit cards are not subject to this transaction fee. If invalid payment card details are supplied, the guest will be alerted and given 24hrs to provide an alternative method of payment, without which the booking will be automatically cancelled.

The remainder of the balance is required 6 weeks prior to guest arrival. This will be automatically processed using the payment card provided in the booking request 6 weeks before guests’ arrival after which the guest will receive full confirmation of their booking. If the booking request is received within 6 weeks of arrival, the full amount will be automatically processed upon confirmation of booking request. Please note that if guests would like to use an alternative method of payment, they must notify us at their earliest convenience so that we may make these amendments before final payment is due. Failure of payments will result in the cancellation of the booking.

Please note that any credit card transactions are subject to a 2.5% transaction fee. Debit cards are not subject to this transaction fee.

Cancellation Policy

The initial payment of 50% of total booking fee is non-refundable at all times. If the booking is cancelled within 6 wks of arrival date, the remaining balance is non-refundable except where the apartment can be resold for the same value. Edinburgh Holiday Accommodation reserves the right to cancel a booking at any time if they are uncomfortable about intentions of the guests who have booked the accommodation. Edinburgh Holiday Accommodation reserves the right to withhold all payments at this point.

Security Deposit

Please note that a Security Deposit is required before we can give you the key safe code to your apartment.

Upon your arrival, please come to our Guesthouse at 14 Granville Terrace, EH10 4PQ to pay the security deposit via chip and pin. The security deposit required is 50% of your total booking. Once the apartment has been checked providing nothing is damaged, we will refund the security deposit back onto the card and this can take up to 10 business days to return to your account (however some banks may vary). Charges to the security deposit will only be made in the event of apartments not being left by guests as required as per Check Out requirements and our Terms & Conditions, loss or damage to the apartment, rubbish and empties being left in the apartment or disturbance reported by any neighbours. PLEASE NOTE that if fire extinguishers are found to have been released without due reason by guests during their stay, a penalty of £175 per fire extinguisher will be AUTOMATICALLY DEDUCTED from your security deposit. Please also note that guests who smoke in the apartment will also be charged £200.

Linen & Towels

Linen and Towels can be provided for all apartments upon request. This is provided at a nominal amount of £5 per person in addition to accommodation costs. Guests should advise prior to arrival if they require linen and towels, if no advice is received we will add the charge to your bill and supply linen & towels. If guests do not require linen and towels, and wish to bring their own, an inspection by our Housekeeping team will be made upon guest arrival to ensure that adequate bed coverage has been arranged and that guests are comfortable. In order to help with keeping our planet green, the replacement of fresh linen or towels is not provided for guests staying in holiday apartments unless requested and subject to a £5 fee per person.

Pub & Club Package

We offer a Pub and Club package which offers free entry and queue jump to some of Edinburgh’s top Pubs and Clubs.

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